Account Manager - The City of London

Job Type:
Job Sector:
Food, Beverage
£50,000 to £60,000 per annum
Salary Description:
Up to £58,000
Compass Group
Job Ref:

We have a brand new opportunity for an experienced Account Manager to join one of our prestigious corporate accounts. The main purpose of the Account Manager role is to lead the management team to deliver all catering and hospitality operations across our client’s London portfolio with a turnover of around £3 million, whilst having a key focus on innovation and team leadership.
Package description
Up to £58,000 dependent on experience
Monday - Friday only
Excellent benefits and progression opportunities

Compass Group UK & Ireland offers excellent career and development opportunities, as an organisation that's proud of its great people, we believe in the opportunity to recognise and develop great talent. That's why we offer a number of courses and qualifications for our talented Managers. For our future stars, we have The Academy and Accelerate programmes which will equip you for a career in Catering Management. For established managers, we have our Evolve programme which will hone your existing skills and add to your managerial capabilities. We’re also Edexcel approved, so you can be sure you are getting the best training available to you. So whether you are a Future Star with big aspirations or an established High Performer with a proven track record - there is a development plan for you. If this isn’t enough, we offer a competitive salary, pension scheme and life assurance, sick pay, and company discounts.

Main responsibilitiesThe Account Manager will manage day to day operation of all catering requirements including employee dining, hospitality, fine dining and corporate events. As Account Manager, you will be accountable for delivering targets on P&L and you will have the ability to manage relationships with clients at all levels:

Development of strategic client relationships with all stakeholders
Effective communication to a broad spectrum of client and internal colleagues
Deliver budgetary profit and achieve targets set
Creation of robust action plans associated with client satisfaction surveys
Plan and implement the strategy of growth and retention of new and existing business in each sector through the development of long term account plans
Full accountability for the development of the service offer, design and operational scope of service delivery
Review and coordinate the design and effectiveness of new and existing outlet facilities and make recommendations for improvements
Ensure all service streams represent a good balance between both client and company interests and standards
All service streams are operating under due diligence and respective H&S standards
Delivery of quarterly business reviews, monthly & HSE meetings
Chair and attend project meetings as required
Experience of all related service streams (employee dining, coffee bars, fine dining, hospitality and guest services)
Previous experience of leading a team to drive change and transform catering services across a number of different locations
Supporting the delivery of operational changes
Reviewing the contract performance to identify areas of improvement
Lead the implementation of change programmes to deliver operational benefits

Ideal candidate
Proven experience in managing large successful teams
Experience gained in a 5 star corporate environment with direct responsibility for culinary provision/delivery and client support services (inclusive of first class reception and reservations services)
Strong acumen in Health and Safety, with focus around silver standard audits, allergens and food safety, with a proven track record of achieving 5* food hygiene ratings
Financial responsibility of high turnover contracts with direct P&L responsibility
HR experience inclusive of performance management, restructures, consultation processes, appraisals and team development
Must have a sound knowledge of the mobilisation and demobilising process with focus around new services, mapping of staff movements and training
Experience of leading and managing teams to deliver results
Track record of growing sales and retaining business
Extensive knowledge of the F&B industry in London is essential, you need to take this site to the next level of food, standards and service
Immaculate presentation, outgoing, passionate, excellent communication and customer service skills are required for this highly visible position
Excellent client communications skills with the ability to present information formally and concisely

About the companyOur Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Team work, Passion, Can-Do and Responsibility.

At Restaurant Associates our vision is simple - 'Bringing people together with brilliant food, brilliant service and brilliant associates'

Our inspirational food is alive with flavour and nutrition, sourced in a socially responsible manner for the well-being of our customers, communities and the environment and we match this with the excellent service of our brilliant associates.


Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Charlotte Bradley

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