Senior Assessor

Job Type:
Job Sector:
South West
£30,000 to £30,000 per annum
Kenyon Block Consultants
Job Ref:
KBC 2203

We are looking for a Senior Assessor to join Which? Trusted Traders on a 12 month Fixed term contract

Pay = £30,000 per annum
Based in Bristol City Centre

We have been rigorously testing products and services for over 50 years, now we're doing the same for traders. Just like the Which? Best Buy award, our Which? Trusted trader icon highlights the best traders out there.
Every Which? Trusted trader has been assessed and checked by Which? trading standards professionals, before being endorsed. So whatever you are looking for, whether it's a builder, plumber, gardener or mechanic, we'll help you find the right trader.
We’re not afraid to fail those who do not make the grade. Due to the high demands of the assessment, 1 in 4 traders do not pass. Only those who meet our high standards are credited with Which? Trusted trader status.
We're really proud to be working a number of highly regarded Trade Associations including the NICEIC and Worcester Accredited Installers.

What is on offer?
Our office is in the heart of the city centre and a stone’s throw from Cabot Circus and a short walk from Bristol Temple Meads station. A highly competitive salary , market leading benefits including 22 days annual leave (increasing to 25 after one year), Interest-free season ticket loans or a loan for a bike, and a pension scheme that increases to 8% after you’ve been here for a year and more. And you can work every day knowing that you’re playing your part in making consumers as powerful as the organisations they deal with.

What will you be doing?
The Senior Assessor will support the Assessor Manager in overseeing applications from traders. You’ll be responsible for providing support and expertise to ensure the delivery of a high quality assessment process. The Senior Assessor will also manage the annual reassessment process, risk alerts, compliance calls and will contribute to the sign of successful applications to the scheme.
Our brand means a lot to us therefore we’ll rely on you to act as an ambassador for Which? ensuring a world class customer experience is delivered. You’ll be expected to build long lasting relationships with our Traders and ensure the integrity of the Trusted Trader scheme.
You’ll be great at building relationships and will work closely with your colleagues keeping the Account Management team updated on the progress of applications.

What we are looking for
Experience working within a Trading Standards environment (including carrying out inspections and audits of businesses)

Knowledge of consumer and business law
Ability to work to under pressure and to tight timescales
A passion for providing an exceptional customer service
Ability to plan and prioritise a busy workload
Effective negotiation, presentation and communication skills
High levels of honesty and integrity
A full UK driving license and own vehicle.

Please send your CV through to

Kenyon Block Consultants is acting as a recruitment company for this role

Contact Details:
Kenyon Block Consultants
Tel: 020 8360 7289
Contact: Phyllis Kenyon

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